Having a secure PIN is essential for keeping your Root by Sudo account and transactions safe. If you need to reset your PIN, either because you want to change it or because you have forgotten it, this article provides a step-by-step guide on how to do so.
Steps to Change Your PIN:
Step 1: Log in to your Root by Sudo app
Launch the app on your device and enter your current PIN to log in. If you don't remember your current PIN, you can follow the steps for resetting a forgotten PIN below.
Step 2: Click on your profile icon located at the top right corner of your screen
Once you are logged in, you will see your profile icon in the top right corner of the app's homepage. Click on the icon to reveal a menu.
Step 3: Select ‘Change PIN’ from the options provided
In the menu, select 'Change PIN'. This will take you to a new screen where you can input your old and new PIN.
Step 4: Input your old PIN and the new PIN in the spaces provided
Enter your old PIN in the first field, followed by the new PIN in the second field. Make sure that your new PIN is strong and secure - avoid using easily guessable numbers like your birthdate or phone number.
Step 5: Click on ‘Update PIN’ to complete the process
Once you have entered your old and new PIN, click on 'Update PIN' to complete the process. Your new PIN will be saved, and you will be redirected to the app's homepage.
Resetting a Forgotten PIN
If you have forgotten your PIN, follow these steps:
Step 1: Click on ‘Forgot PIN’ on the login page
On the app's login page, click on 'Forgot PIN' above the PIN input field.
Step 2: Input your phone number
Enter the phone number associated with your Root by Sudo account. This is the number you used to register for the app.
Step 3: Verify your phone number by inputting the 6-digit OTP code sent to your phone
Root by Sudo will send a one-time password (OTP) to your phone via SMS. Enter the 6-digit code in the field provided to verify your phone number.
Step 4: Update your account with your new PIN and you will be directed back to the login page
Once you have verified your phone number, you will be prompted to enter a new PIN for your account. Input your new PIN, confirm it, and click on 'Submit' to update your account. You will then be directed back to the app's login page, where you can use your new PIN to log in.
Resetting your PIN on Root by Sudo is a quick and easy process. Whether you want to change your PIN or have forgotten it, follow the steps provided in this guide to reset your PIN and ensure the security of your account and transactions. If you have any further questions or concerns, you can reach out to Root by Sudo's customer support team for assistance.