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How to Place an Order for a Physical Card on Root by Sudo
How to Place an Order for a Physical Card on Root by Sudo
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Written by Blessing
Updated over a week ago

Root by Sudo makes it easy to create payment cards directly from your mobile device, with options for both virtual and physical cards that allow you to make purchases at POS and withdraw cash from ATMs. This guide will take you through the simple process of ordering a physical card on Root by Sudo.

Step 1: Login to your Root by Sudo app

Open the app on your device and log in to your account.

Step 2: Tap on the ‘+’ sign at the bottom of your screen

On the app's main page, locate the ‘+’ sign at the bottom of your screen and tap on it.

Step 3: Select ‘Order a Physical Card’ option

From the options that appear, select 'Order a Physical Card' to proceed to the next step.

Step 4: Select your preferred card brand and card currency and click on ‘Next’ to proceed

You will be presented with the available card brands and currency options. Choose the brand and currency you prefer, then click on 'Next' to proceed to the next step. For now, you may only order physical NGN cards in Verve and Visa.

Step 5: Select your preferred card color and click on ‘Next’ to proceed

On the next screen, select your preferred card color and click on 'Next' to proceed to the shipping form.

Step 6: Complete the shipping form to place the order

You will be prompted to fill in your shipping details, such as your name, address, and phone number. Fill in the required fields accurately and click on 'Place Order' to complete the process. Your default account will be charged for your order.

Once you have placed an order for a physical card, it cannot be canceled, and you will not be able to get a refund. Therefore, it is crucial to review your order carefully before placing it to avoid any inconvenience. The delivery time for physical cards depends on the recipient's location. However, Root by Sudo processes all card orders within five working days to ensure prompt deliveries. If you have any further questions or concerns, you can reach out to Root by Sudo's customer support team for assistance.

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